Frequently Asked Questions
Everything you need to know about our fish, ordering, and care.
Ordering & Payment
You can place an order directly on our website by visiting a product page, selecting size and quantity, and clicking "Order This Fish." Fill out the form and submit – we'll contact you to confirm payment and shipping. You can also call us at 520-809-7055 to order by phone.
We accept Chime, Zelle, and PayPal. Payment details will be provided after we confirm availability and shipping costs.
Sales tax is only charged for orders shipped within Arizona. The rate will be calculated based on your location.
Shipping & Delivery
All fish are shipped via next-day air using FedEx or UPS. They are packed in insulated boxes with oxygenated bags, foam liners, and temperature-appropriate heat/cold packs. We ship Monday–Wednesday to avoid weekend delays.
Shipping costs depend on box size and destination. Typical ranges: Small box (1-2 fish): $50–$70, Medium box (3-5 fish): $70–$90, Large box (6+ fish): $90–$120. We'll provide an exact quote before payment.
Currently, we only ship within the United States (all 50 states).
Arowana Care
Arowanas grow large – up to 36 inches for some species. A minimum tank size of 250 gallons is recommended for adult Asian Arowanas. Silver Arowanas need at least 300 gallons. Always provide a long tank (at least 8 feet) for swimming room.
In captivity, Arowanas thrive on a varied diet including high-quality pellets, live or frozen foods (shrimp, crickets, mealworms, small fish), and occasional treats like krill or chopped squid.
Generally, Arowanas are territorial and may fight. We recommend one Arowana per tank unless you have a proven pair and plenty of space.
Stingray Care
For most species (e.g., Motoro, Pearl), a minimum of 180 gallons is recommended, with dimensions of at least 6' x 2.5' x 2'. Larger species like Black Diamonds may need 300+ gallons.
Stingrays are carnivores. Offer earthworms, blackworms, bloodworms, shrimp, mussels, clams, and high-quality sinking pellets.
Yes, many hobbyists successfully keep Arowanas and stingrays together. They occupy different zones, so they don't compete for space.
Policies & Guarantees
We guarantee that your fish will arrive alive. If a fish is deceased upon arrival, report it within 2 hours with photos, and we will refund or replace the fish. See our full Live Arrival Guarantee for details.
Due to the nature of live animals, we do not accept returns for change of mind. Please choose carefully. If you have concerns about compatibility, we're happy to advise before you order.
Still Have Questions?
Our team is ready to help. Call us for personalized assistance.
520-809-7055
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